How can we help?
Most connector, allowance and billing questions are answered below. Search first — it is quicker than waiting for a reply.
Matching answers
Show every article →A plan change is waiting for an administratorGuide
Who inside a firm can change the plan, buy seats or invite a colleague.
Only the account owner and billing administrators can change the plan, buy seats or invite a colleague. Everyone else sees the same pages without those controls, which is why a button you were told about may be missing for you.
So if you have asked for a change and nothing has happened, it is waiting on one of them rather than on us. Sending an enquiry will not move it along faster than asking them directly.
Still stuck? Open a ticket
Tickets are opened by email and answered by a person, not by an autoresponder. Reply on the same thread and the history of your ticket stays in one place.
What to include
- What you were doing, and what you expected to happen.
- Where you use Claude — the web app, the desktop app or Claude Code.
- The date and rough time, in Mauritius time.
Do not include confidential client documents in your enquiry.
Or write to [email protected] directly.