How can we help?
Most connector, allowance and billing questions are answered below. Search first — it is quicker than waiting for a reply.
Matching answers
Show every article →The tools are not listed in ClaudeGuide
The connector is added, but the research tools do not appear in a conversation.
Start a new conversation. Claude reads the tool list when a conversation begins, so a conversation you opened before adding the connector will not see it however many times you ask.
If a new conversation still shows nothing, check the connector is enabled for it. In Claude Code, claude mcp list reports whether the connector is registered at all.
Still stuck? Open a ticket
Tickets are opened by email and answered by a person, not by an autoresponder. Reply on the same thread and the history of your ticket stays in one place.
What to include
- What you were doing, and what you expected to happen.
- Where you use Claude — the web app, the desktop app or Claude Code.
- The date and rough time, in Mauritius time.
Do not include confidential client documents in your enquiry.
Or write to [email protected] directly.