How can we help?

Most connector, allowance and billing questions are answered below. Search first — it is quicker than waiting for a reply.

Suggested answers

  • The connector will not connectGuide

    Claude cannot reach the LexTech Lab connector, or the sign-in window closes without connecting.

    Check the connector URL first. It is https://connect.legaltech.mu — no path, and no key or secret of any kind. If anything else is pasted in, remove the connector and add it again from the install page.

    Sign-in then happens in a browser window that Claude opens, using your LexTech Lab account. If that window closes without asking you anything, you are most likely already signed in as a different account: sign out of LexTech Lab in that browser and connect again.

  • The tools are not listed in ClaudeGuide

    The connector is added, but the research tools do not appear in a conversation.

    Start a new conversation. Claude reads the tool list when a conversation begins, so a conversation you opened before adding the connector will not see it however many times you ask.

    If a new conversation still shows nothing, check the connector is enabled for it. In Claude Code, claude mcp list reports whether the connector is registered at all.

  • You have reached the daily limitFAQ

    What the daily allowance counts, and when it resets.

    The allowance is counted in tool calls, not in questions — one question may use several tools. A Free account has 25 calls a day; Professional has 1000.

    The count resets at 04:00 Mauritius time (00:00 UTC). Nothing is lost when it resets, and reaching the limit is never charged for.

  • Billing, invoices and cancellingFAQ

    Where your plan, your next invoice date and the controls for changing either live.

    Your plan, your seat count and your next invoice date are all on the subscription page, which is also where you change plan or cancel.

    Prices are per seat per month, in Mauritian rupees. Paying annually takes 20% off twelve months.

  • A plan change is waiting for an administratorGuide

    Who inside a firm can change the plan, buy seats or invite a colleague.

    Only the account owner and billing administrators can change the plan, buy seats or invite a colleague. Everyone else sees the same pages without those controls, which is why a button you were told about may be missing for you.

    So if you have asked for a change and nothing has happened, it is waiting on one of them rather than on us. Sending an enquiry will not move it along faster than asking them directly.

Still stuck? Open a ticket

Tickets are opened by email and answered by a person, not by an autoresponder. Reply on the same thread and the history of your ticket stays in one place.

What to include

  • What you were doing, and what you expected to happen.
  • Where you use Claude — the web app, the desktop app or Claude Code.
  • The date and rough time, in Mauritius time.

Do not include confidential client documents in your enquiry.

Send enquiry

Or write to [email protected] directly.